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Utility Service Complaints | Citizens Utility Board

309 West Washington Street, Suite 800, Chicago, IL 60606

Eligibility
None
Required documents
None
Hours
Monday to Thursday, 9:00 am - 4:00 pm
312-263-4282
Voice·

Office

800-669-5556
Voice·

Consumer Hotline

Languages
English, Spanish
Application process
(1) Call the Consumer Hotline or fill out complaint form on website. (2) Identifying information including name, address, and account details will be requested.
Fees
No Fees
Service area
IL
Provides advocacy and public information about Illinois utility companies and consumer's rights. Consumer hotline is available to answer questions and address complaints.
Date of Last Formal Update
08/22/2025
Data provided by
211 DuPage County
Providing organization
Citizens Utility Board
Provides advocacy and public information about Illinois utility companies and consumer's rights. Consumer hotline is available to answer questions and address complaints.