Skip to content
Illinois 211 home page
Report

Discounted Telephone Service | Federal Communications Commission - Lifeline Program for Low-Income Consumers

45 L Street NE, Washington, DC 20554

Eligibility
Must be enrolled/active in one of the following: Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income (SSI), Medicaid, Federal Public Housing Assistance, or Tribal-specific programs: Bureau of Indian Affairs General Assistance, Tribally-Administered Temporary Assistance for Needy Families (TTANF), Food Distribution Program on Indian Reservations (FDPIR), or Head Start, Income at or below 135% of the Federal Poverty Guidelines, Veterans Pension and Survivor Benefits Program; Limit: one Lifeline discount per household
Required documents
Identification Proof of address Proof of Income/Need
Hours
Administration: Monday to Friday 7:00 am - 4:00 pm Non-Emergency Support Center Business Hours: Monday to Sunday, 8:00 am - 8:00 pm For emergencies: 24 hours a day, 7 days a week
844-432-2275
Voice·

ASL Video Call

888-835-5322
Voice·

Toll-Free TTY Complaint Line

866-418-0232
Voice·

Toll-Free Fax

888-225-5322
Voice·

Main Number

855-455-8477
Voice·

Lifeline Fraud Tip Line

855-4LL-TIPS
Voice·

Lifeline Fraud Tip Line

202-418-1122
Voice·

24/7 Operations Center (Emergencies)

Websitefcc.gov
Languages
English, Spanish
Application process
(1) Call Toll-Free Main Number (2) Email [email protected] to request an application (3) Visit website for more information about program at www.fcc.gov/general/lifeline-program-low-income-consumers
Fees
Sliding Scale, Self-pay
Provides discounted phone service for qualifying low-income consumers.
Date of Last Formal Update
01/23/2026
Data provided by
211 DuPage County
Providing organization
Federal Communications Commission Lifeline Program for Low Income Consumers
Provides discounted phone service for qualifying low-income consumers.