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Utility Bill Payment Plans | NORTHSHORE GAS - Medical Certificate Program

Eligibility
Someone in the household must be seriously disabled, have a life-threatening medical condition, requires more heat in winter due to a serious health condition or to prevent deterioration of the individual’s medical condition. Medical certificates are valid only for residential accounts and doctor’s certification is required. The medical certificate must be dated no more than 21 days prior to the date of presentment
Hours
Service Hours Monday: 7:00 AM - 7:00 PM Tuesday: 7:00 AM - 7:00 PM Wednesday: 7:00 AM - 7:00 PM Thursday: 7:00 AM - 7:00 PM Friday: 7:00 AM - 7:00 PM Saturday: 7:00 AM - 3:00 PM
866-556-6007
Voice·

TDD Line (M-F 7 AM - 7 PM)

844-603-9181
Fax·

Fax

866-556-6004
Voice·

Customer Service Center

Languages
Spanish
Application process
Submit a medical certificate from your doctor via fax, mail, or call for application assistance. Documents required: Medical certificate with the certifying Physician's or Board of Health office letter head and the following information;
  • Patient's name
  • Patient's service address
  • Statement that the patient resides at the premises
  • A statement that the disconnection of utility service will aggravate an existing medical emergency or create a medical emergency for the patient
  • Physician's name
  • Physician's business address
  • Physician's phone number
  • Physician's signature
  • The physician's stamp
Fees
No fee.
Service area
Waukegan (Beach Park), IL Lake Zurich (Long Grove), IL Buffalo Grove, IL Wheeling, IL Lincolnshire, IL Lake Forest (Green Oaks), IL North Chicago, IL Antioch (Old Mill Creek), IL Russell, IL Lake Zurich (Hawthorn Woods), IL Grayslake (Wildwood), IL Antioch, IL Gurnee, IL Grayslake (Gages Lake), IL Lincolnshire (Prairie View), IL Zion (Beach Park), IL Great Lakes (North Chicago), IL Libertyville (Green Oaks), IL Lake Bluff (Knollwood), IL Lake Forest (Mettawa), IL Lake Villa (Lindenhurst), IL Mundelein (Long Grove), IL Wadsworth (Beach Park), IL Waukegan (Park City), IL Vernon Hills (Indian Creek), IL Fort Sheridan, IL Highwood, IL Libertyville (Mettawa), IL Lincolnshire (Half Day), IL Fort Sheridan (Highland Park), IL Round Lake (Round Lake Beach), IL Lake Villa (Venetian Village), IL Deerfield (Bannockburn), IL Lake Bluff (Green Oaks), IL Vernon Hills, IL Deerfield (Riverwoods), IL
Offers customers who have serious health issues to not have their gas services disconnected. Services will not be discontinued for 60 days from certification. Customers will be entered into a Short-Term Payment Plan within 30 days of the issuance of the certificate.
Date of Last Formal Update
07/18/2025
Data provided by
Lake County 211
Providing organization
NORTHSHORE GAS
Provides general and specialized gas services and resources