Medicare Information/Counseling | Illinois Department on Aging
1 Natural Resources Way, Suite 100, Springfield, IL 62702
Eligibility
Residents of Illinois who are 65 years of age or older; Caregivers of Illinois residents 65 years of age or older.
Required documents
Photo ID, Proof of residence.
Hours
Monday to Friday, 8:30 am - 5:00 pm
866-800-1409
Voice·
Adult Protective Services Hotline
800-252-8966
Voice·
Senior Helpline
711
Voice·
Deaf and Speech-Impaired
Languages
Spanish, English
Application process
Call the toll-free number, 711 (TRS) or email [email protected].
Fees
None
Service area
IL
State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).
Date of Last Formal Update
10/29/2025
Data provided by
211 DuPage County
What's Here
Providing organization
Illinois Department on Aging
State government agency offering programs and services geared towards seniors and older adults, including Adult Protective Services, the Community Care Program, and the Senior Health Insurance Program (SHIP).